Airport

Passengers
The central location and outstanding services at Vienna Airport make it ideal for travellers. Use our interactive airport map to find your way around to all important locations such as the check-in counters, security control and customs. There is also information on the requirements for tax refunds and baggage and the most important airport telephone numbers. Our airline search enables you to find the contact information for your airline quickly and easily. Take advantage of our comprehensive service and additional assistance if required.
Airport map

Our interactive map covers all areas of the airport. Use the plan to find out where the shops and restaurants are located or to see what the airport has to offer.

Check-in

 

Find out how the airport check-in works and what you need to know. There is also information about other ways of checking in.
Security control

To ensure security at the airport and on your flight, all passengers must pass through a security control. Travellers must carry a passport or ID card throughout the EU.

Customs

Various purchases need to be declared when being brought into Austria. There are also items with import restrictions. Find out more about customs regulations when entering and leaving Austria.

VAT refund

Under certain circumstances you can apply for a VAT refund. Find out about the requirements and procedure so as to ensure that your money is properly refunded.

Baggage

Note the weight and size of your baggage. Some airlines have their own regulations regarding both checked and hand luggage.

 

Important telephone numbers

Find all the main airport telephone numbers at a glance. We are available for you round the clock.

 

Airlines
Our airline search enables you to find detailed information about the desired airline quickly and easily.
VISITAIR Centre - the centre for visitors
Have you ever wondered what goes on behind the scenes at an airport? Take a look at the VISITAIR Centre, the information centre at Vienna Airport and take a VISITAIR tour to find out everything about the airport.
Services
Our services at Vienna Airport leave nothing to be desired. We have several lounges, the NH Hotel, offices, meeting and conference rooms, a lost & found service if your baggage goes astray, free WLAN throughout the airport and much more.
Medical care
Leave and arrive back in good health. The Medical Centre at Vienna Airport has medical professionals available 24 hours a day.
Disabled-accessible travel
A free assistance service is available 24 hours a day for persons with special requirements.