The modernisation of the airport infrastructure is proceeding at full pace: Check-in 1, which has been closed following building works, went back into operation on 09 January 2013. All NIKI and airberlin flights, as well as those from other Airlines, are handled in Check-in 1. The airlines which were previously operating in Check-in 2 are relocated to Check-in 1A on 09 January 2013.
Above all, the modernised Check-in 1 provides more travel comfort to NIKI and airberlin passengers: 30 Check-in counters and 8 Self-Check-in machines are available now over a terminal area of approximately 3,500 mē. Moreover, there is a separate Priority Zone for topbonus frequent flyers. Fast lanes are available to all topbonus Platinum, Gold and Silver customers at the security checks. Furthermore, passengers find two large baggage counters, two customs counters and a luggage carrier service in Check-in 1. The reopening of Check-in 1 also makes the nearest car park 3 very attractive: A short, covered path leads from the car park directly to the terminal building and topbonus Platinum, Gold or Silver-Card holders have access to an exclusive parking area. Other airlines, which are handled in Check-in 1 now, are: Aegean Airlines, Air France, Finnair, Alitalia, British Airways, China Airlines, Aer Lingus, Iberia, Jat Airways, KLM Royal Dutch Airlines, Tarom, Aeroflot, Turkish Airlines and Transaero Airlines.
Check-in 2 was taken out of service simultaneously on 09 January 2013, so that work can be launched on the underlying baggage conveyor system and the passenger path from the B- and C-Gates to the central arrivals hall can be shortened. A new covered passenger path from the central arrivals hall to car park 3 has already been realised. The airlines which were previously operating in Check-in 2 are now located in Check-in 1A since 09 January 2013: Intersky, Germanwings, Air Baltic, Norwegian, Free Bird Airlines, Transavia Holland, Belle Air Europe, Jet2.com Air services, Belle Air, Ostfriesische Lufttransport GmbH, Pegasus Airlines, Peoples Viennaline, Syrianair, RAK Airways, Skyworkairlines, Easyjet Airlines, Vueling Airlines S.A., WDL Flugdienst, Tuifly.com and Sunexpress.
The Skylink terminal extension has been in operation at Vienna Airport since 05 June 2012. The new terminal can be found under the name Check-in 3 and Check-in 301 to 399 or rather Austrian Star Alliance Terminal.
Passengers for all airlines, which are operated by Austrian Airlines, are checked in at Check-in 3. With the exception of Turkish Airlines, the handling of all Star Alliance flights takes place in the new terminal. Gate areas F and G are located in Check-in 3. Almost all Austrian Airlines flights fly from these gates. For example, long-haul flights to Canada, which necessitate closed gates and an additional passport control due to applicable regulations, are exceptional cases and therefore depart from the D-Gates. Passengers can find detailed information on which airlines can be found at which check-in areas, or rather where the individual flights are handled, on the Vienna Airport website, among other things, at www.viennaairport.com/airlines.
A central security check with a total of 15 security lanes is located after the Check-in area 301 to 399 for all passengers departing from the new terminal. A large shopping and restaurant area then awaits travellers as well as the path to the pier with the gates. Passengers will find shops such as Lagerfeld, Dolce & Gabbana, or Heinemann Travel Value in the new terminal. The culinary offerings include exquisite restaurants such as Decanto and Henrys.
A clear passenger-flow concept on three levels ensures short and manageable distances in the new terminal, which facilitates passenger orientation and prevents loss of time. Passengers from Schengen arrivals, who are continuing their flight with a Star Alliance airline after Schengen, will not have to change level in the new terminal. These clear paths make a considerable contribution to maintaining the minimum connecting time of 25 minutes in the future. Vienna Airport is thereby at the international forefront. This gives passengers and airlines the advantage that the total duration of air travel is kept as short as possible.
The new arrivals hall is located in the terminal hall of Check-in 3, where all passengers arrive and receive their luggage. Passengers arriving at Pier East, Pier West, or an open aircraft position, will also be directed to the new, central arrivals hall. There are several shops and restaurants such as Spar Gourmet, which are also available for non-travelling guests, next to the baggage return area. Furthermore, there is direct access from the arrivals hall to the City Airport Train (CAT), rapid transit, car park 4, short-stay car park K3 and the bus terminal.