Departing passenger

Passengers flying from Vienna Airport

1) How to get to the airport

There are a number of ways to get to the airport:

 

By CAR

Address: Flughafen Wien, Einfahrtsstrasse, 1300 Wien-Flughafen
Coordinates: N 48º07'29", E 16º33'27"

 

Arrival to Vienna Airport

1. The right car park (departure level)

We recommend the following car parks, depending on the check-in area:


For Check-in 1 and Check-in 1A multi-storey car park 3 (coordinates N 48º07'21", E 16º33'36") is ideal. In bad weather it is possible to access the check-in areas under cover via car park level 2.

Access to multi-storey car park 3

For Check-in 3 multi-storey car park 4 (coordinates N 48º07'18", E 16º33'51"). Head in the direction of Arrivals and turn left after NH Hotel.

Access to multi-storey car park 4

You can also reach multi-storey car park 4 from the Departures level. The entrance is on the left-hand side opposite Check-in 3.

Access to multi-storey car park 4

There are lifts in multi-storey car park 4 to take you to level 3 and from there via a bridge to Check-in 3. In bad weather there is a covered passenger tunnel via level -1.


Alternatively, wherever you are checking in you can park in car park C (coordinates N 48º07'23", E 16º33'59"). There is a covered passage to the check-in areas on level -1.

Access to car park C
Paying machine

2. Keep your ticket

You will be issued a ticket at the entrance barrier to the car park. Please keep this in a safe place until you leave. The prices for use of the car parks can be found in our car park price list. Payment is made at the machines in the car parks, at the ticket desk in multi-storey car park 4 (open 24 hours a day) or directly at the exit barrier by credit card (American Express, Diners Club, MasterCard, Visa), Austrian debit card (Bankomat) or parking card.

By TAXI

If you arrive at the airport by taxi, you should get out directly at your check-in area. Ask the driver to stop at Check-in 1, 1A or 3, depending on your airline. Tell him/her before arriving at the airport if possible which check-in area you need. The Check-in Finder will help you in this regard.

 

Get out at your check-in area

By BUS

1. Buses that serve the airport

Use a route planner for public transport, e.g. Scotty (ÖBB timetable information) or the bus information on our website to find out which buses serve the airport.

 

2. Bus station at the airport

The bus station is directly in front of the Arrivals hall.

 

Bus stop in front of the Arrivals hall

Bus platforms

3. How to get to your check-in

If you check in at Check-in 3 follow the marked pedestrian passages from the bus station to the Arrivals hall and take one of the two escalators or three lifts to level 1, the departure level.
If you have to go to Check-in 1 or 1A, turn to the right as you get off the bus and follow the signs.

Ways to check-in areas

By TRAIN (S-Bahn / City Airport Train)

1. Trains that serve the airport

Use a route planner for public transport, e.g. Scotty (ÖBB timetable information) or the S-Bahn or City Airport Train timetable information on our website to find out which trains serve the airport.
 

2. Railway station at the airport

The station is underground on level -2.

 

3. How to get to your check-in

After leaving the train, take the stairs, lift or escalator to the next level (level -1) and follow the signs. You can reach Check-in 3 via the arrivals level by using one of the two escalators or three lifts.
If you have to go to Check-in 1 or 1A, take the escalator to level -1 following the signs for Check-in 1 and 1A and then the lift to level 0. From there follow the signs to the Arrivals hall and then to the right towards Check-in 1 and 1A.

 

Ways to check-in areas

2) Check-in (your ticket becomes a boarding pass)

Ascertain if possible before arriving at the airport which check-in area you need. The Check-in Finder will help you.


When you check in, your ticket becomes a boarding pass. There are several ways this can happen:

 

Airline check-in counters at the airport

  1. You should make sure that you arrive at the airport in good time before your flight. We recommend;
    • two hours for domestic flights and international flights of up to six hours
    • three hours for international flights over six hours and for flights to Tel Aviv, New York and Toronto
  2. Depending on your airline, you will check in at Check-in 1, 1A or 3.
  3. Give your ticket to the desk personnel.
  4. You will be given a boarding pass.

Online check-in

Save time queuing at the airport and check in from home with your airline’s online check-in. Print out your boarding pass and present it to the boarding pass control at the airport. If you have hold baggage, check it in beforehand at the special counters. You can find out directly from your airline whether it has an online check-in facility.

 

Check-in at Wien-Mitte

Some airlines offer the possibility of checking in at the City Airport Train terminal at Wien Mitte, where you can check in with our CAT ticket.

  1. Show your CAT ticket at one of the eight check-in counters at Wien-Mitte.
  2. Show your plane ticket to the personnel.
  3. You will be given a boarding pass.

Depending on the airline, you can check in from 24 hours to 75 minutes before your departure time. Your airline will tell you exactly when you can check in.
An updated list of all airlines with check-in facilities at Wien-Mitte can be found at www.cityairporttrain.com, or you can call +43 1 25250 for further information.

 

Self-service check-in at Vienna Airport

  1. You can check yourself in at the machines in the airport with your credit or Miles & More card, surname, booking code or scanned passport.
  2. Follow the instructions on the machine.
  3. If you have baggage to check in, the machine will indicate which check-in counters to use.
  4. Your boarding pass will be issued to you by the machine.

Checking in on the day before your flight

With some airlines, e.g. Austrian Airlines, NIKI Luftfahrt and Air Berlin, it is possible to check in the day before your flight. Ask your airline whether it offers this facility.

 

3) Baggage check-in

If you have baggage to check in and have not done so at Wien-Mitte or the day before, check it in at your airline counter at the airport, either when checking in for your flight or afterwards. You will be given baggage tag receipts.

 

Baggage allowance

The baggage allowance is the amount of baggage conveyed per person by the airline at no additional cost. You can find the maximum weight or number of bags on your plane ticket or from your airline.

 

Oversize baggage and pets

If you are travelling with oversize baggage or pets, please inquire with your airline about the costs and take note of the following:

  1. Inform the airline of your oversize baggage or pet when registering.
  2. If you are travelling with a pet, you will be given a tag to be attached to the cage in which the pet is being transported.
  3. Check in any additional baggage at your airline check-in counter.
  4. Give your ticket and baggage to the airline staff at the check-in counter.
  5. You will be given a boarding pass and baggage tag receipt.
  6. Take your oversize baggage or pet to an oversize baggage counter in Check-in 1 or Check-in 3.
  7. Give your oversize luggage or pet in a cage to the check-in staff. Needless to say, your pet will be taken to the plane by a member of the airport staff and not on the baggage conveyor.
  8. You will be given your baggage tag receipts.

Please note that there are size restrictions on hand luggage. These limitations are not standardised and the weight and size can vary according to the airline, class and route. The maximum size for hand luggage on Austrian Airlines flights is 55 x 40 x 30 cm and the maximum weight is 8 kg.

 
Find out in good time what you are allowed to take on board with you. The security regulations for hand luggage and the list of prohibited items should also be noted.

 

4) Boarding pass control

You can now go with your boarding pass to the boarding pass control counter 1 or boarding pass control counter 3, depending on which set of gates you boarding at (B, C or D).

If you are boarding at F or G gates, please go to boarding pass control 4. Your boarding pass will be checked and you will pass through the barrier to the airside area. If you are being accompanied by someone who is not travelling with you and has no boarding card, he or she cannot pass this barrier. The airside area has a wide range of shops and food outlets.

 

5) Security control

Before you can go to your gate, you will have to undergo a security control to check both yourself and your hand luggage. You will have to remove all metal objects before passing through the metal detector. Liquid containers may hold no more than 100 ml, transported in a 1 litre plastic bag, to be shown to the security personnel. If you are travelling to a country that is party to the Schengen Agreement, you should go to the central security control area for gates B, C and F. If you are travelling to a non-Schengen country, go to the central security control area for gates D and G and then to passport control.


Please note the security regulations for hand luggage and the list of prohibited items. See the list of permitted items for details on baby food, baby bottles, liquid medicines or the like. You should consult this list in good time before leaving.

 

6) Passport control (only for non-Schengen countries)

If you are travelling to a non-Schengen country you will have to go through passport control before continuing to gates D and G. At the counter you will be asked to show your passport and boarding pass.
 

7) Departure information

Make sure that you keep informed about the departure of your flight. The flight status is shown on notice boards and monitors in your gate area. You can also use your mobile phone to consult the list of the latest departures on our mobile website. Alternatively you can register with our Vienna Airport app to obtain news on your iPhone or Android smartphone.


The following information is provided:

 

Flight statusExplanation
gate openfirst call – passengers are requested to make their way to the departure gate
gate changechange of departure gate – the flight is departing from a different gate than the one initially indicated
boarding
second call – passengers are boarding the aircraft
cancelledthe outgoing flight has been cancelled
delayed

the scheduled departure has been delayed


What to do if your flight is cancelled

Go to your airline transfer counter and ask whether you can transfer your ticket to another flight. If an alternative flight is offered, note the flight information (flight number, departure time, gate) and follow the instructions given by the counter staff. In the meantime you can enjoy the shopping and food offered airside or relax in the exclusive atmosphere of one of the airport lounges.

 

Disabled passengers

1) Give notice of the need for assistance

Please give notice if you require assistance either to the travel operator when booking your flight or to the airline at the latest 48 hours before departure so that assistance can be arranged. Indicate the degree of reduced mobility. There are six categories:

 

Level of assistance
Self-assessment
WCHR (wheelchair - ramp)
passenger can walk short distances and climb stairs, move unaided in the cabin and negotiate aircraft steps – assistance required to/from aircraft
WCHS (wheelchair - steps)
passenger cannot negotiate aircraft steps but can move unaided in the cabin
WCHC (wheelchair - cabin seat)
passenger is completely immobile and must be accompanied to/from the cabin seat
STCR (stretcher)
passenger must be transported on a stretcher
DEAF
passenger has a hearing or hearing/speech impairment
BLND
passenger has sight impairment

2) How to get to Vienna International Airport

Address: Flughafen Wien, Einfahrtsstrasse, 1300 Wien-Flughafen
Coordinates: N 48º07'29", E 16º33'27"

 

Arrival to Vienna Airport

If you are being brought to the airport by car or taxi, use the designated free disabled parking spaces to get out of the vehicle and unload your baggage. There are three disabled parking spaces in the area of Check-in 1 and 1A and a further three in the area of Check-in 3. The route from there to the Departures hall has no steps to negotiate.

Disabled parking spaces

2.1) The right parking area (departure level)

Passengers arriving in their own car have designated disabled parking spaces available.

We recommend the following car park, depending on the check-in area:

For Check-in 1 and Check-in 1A multi-storey car park 3 (coordinates N 48º07'21", E 16º33'36") is ideal and has 18 disabled parking spaces on level 2. In bad weather it is possible to access the check-in areas under cover via car park level 2.
 
Access to multi-storey car park 3

For Check-in 3 we recommend multi-storey car park 4 (coordinates N 48º07'18", E 16º33'51"). Head in the direction of Arrivals and turn left after NH Hotel. There are 16 disabled parking spaces on level 0. There is a covered passenger tunnel to the check-in area from level -1. Access to Check-in 3 is also possible via the lifts on level 3.

Access to multi-storey car park 4

You can also reach multi-storey car park 4 from the departures level. The entrance is on the left-hand side opposite Check-in 3.

Access to multi-storey car park 4

There are lifts in multi-storey car park 4 to take you to level 3 and from there via a bridge to Check-in 3. In bad weather there is a covered passenger tunnel on level -1.


Alternatively, regardless of where you are checking in, you can use car park C (coordinates N 48º07'23", E 16º33'59"), which has 39 disabled parking spaces and covered access via the tunnel from level -1 to the check-in areas.

Access to car park C

If you require assistance entering the car park, press the call button next to the entrance barrier and someone will come to assist you as quickly as possible. Please note that the assistants deal with general parking problems but cannot help to transport you.


According to EU Regulation (EC) 1107/2006 airports are responsible for providing assistance to air passengers with reduced mobility (PRM).

2.2) Keep your ticket

You will be issued a ticket at the entrance barrier to the car park. Please keep this in a safe place until you leave.

 

Cash desk

50% reduction

Flughafen Wien AG offers disabled persons a 50% reduction on the car park ticket fee in multi-storey car parks 3 and 4 and in car park C. You can receive the refund when you return from your travel by paying at the ticket desk in multi-storey car park 4 (open 24 hours a day) on presentation of your:

  • identity card in accordance with §29b StVO or
  • EU disabled parking permit (European Community model) or
  • disability card with additional entry “Unzumutbarkeit der Benützung öffentlicher Verkehrsmittel wegen dauernder Gesundheitsschädigung” [unable to use public transport because of permanent health impediment].

Please note that the reduction does not apply to short-term parking areas K1 (departures) and K3 (arrivals).

3) Mobility service

Go to the mobility service counter at Check-in 3 on the departures level or to your airline check-in counter.

 

4) Everything else will be taken care of by the airport staff

You will be collected by the airport mobility service, which will take care of you from this time on.