Contact

Citizens' Service Ministry of Health:

Current information on temporary entry requirements for nationals of different states can be found on the website of the Federal Ministry of Social Affairs, Health, Care and Consumer Protection
 

BMEIA: Service-Number +43-0-5011500
www.bmeia.gv.at
 

For emergencies abroad:
Citizen service of the BMEIA: +43-190-1154411  
www.bmeia.gv.at

Links to airline contacts
www.viennaairport.com/fluglinien

Ministry of Health

Contact form at  www.sozialministerium.at

Ministry of Foreign Affairs

Hotline of the Federal Ministry for European and International Affairs
Tel. +43-0-5011500
 

Citizens' Service
Tel. +43-190-1154411
 

Contact details of the Austrian representations worldwide
https://www.bmeia.gv.at/botschaften-konsulate/suche-nach-oesterreichischen-vertretungen
 

Ministry of Interior

Citizens' Service Ministry of the Interior
Tel. +43-1-531263100
www.bmi.gv.at

Entry requirements for foreign nationals to Austria
Information is available on the website of the Ministry of Foreign Affairs

Entry into Austria, visa
Information on this can be found on the website of the Ministry of Foreign Affairs

Passport lost, emergency passport

If you have lost your passport, you can apply for an emergency passport at the ID office at Vienna Airport. You will need a passport photo, €75.90, and proof of identity (e.g. driving licence). The ID office is located on level 2. You can reach the ID office via check-in 3, departures level or via the arrivals level.

Identity card instead of passport
With the new identity card you have a document with which you can prove your identity at any time and which is a substitute for a passport. On the following website you can find out in which countries an Austrian identity card is valid as a travel document: help.gv.at

Driving licence instead of passport when travelling
Travellers must always and everywhere be able to identify themselves with a passport or valid identity card when travelling by air, also within Schengen countries and EU countries. E.g. a driving licence is not a valid travel document.

Access to the transit area without a valid boarding pass
Access to the transit area, i.e. the area after boarding pass control, is unfortunately not available for a transit or gate visit. Access is only permitted to parents for escort purposes (registration with the respective airline), shop suppliers (after prior registration by the shop) and employees with valid ID.

Who can I consult regarding complaints connected with security controls?
You can submit complaints connected with security controls directly to the Ombudsman for Security and Security control by e-mail to ombudsstelle-sicherheit@viennaairport.com. The contact forms on the Vienna International Airport website can also be used to submit complaints. In addition, suggestions and complaints received at the airport will be passed on to the Ombudsman.

Customs regulations, import of various goods
The Federal Ministry of Finance is responsible for all customs matters in Austria. The information provided by the Ministry is intended to help you assess whether you can bring your goods into Austria duty-free and whether or which formalities have to be observed when entering the country: bmf.gv.at

Customs regulations of other countries, import of goods into other countries
Please contact the competent authority of the respective country or your airline regarding the import of goods into other countries. Vienna International Airport does not have any information on importing goods to other countries.

Bringing pets
Your contact person for taking animals with you is the airline you are travelling with. Most airlines already offer the information you are looking for about animals in hand luggage on their website or have a hotline for questions. Airline contact list

Flight tracks & complaint management - Contact form aircraft noise

You can find information relevant to air traffic on www.flugspuren.at.

Support programme for residents
The Vienna Airport Noise Protection Programme is part of a bundle of measures around a 3rd runway that were agreed in the mediation contract. The goals of the noise protection programme are to protect the health and increase the quality of life of people living close to the airport. Under certain conditions, window renovations and sound-insulating ventilators are subsidised by Vienna International Airport. More information can be found on the Noise Abatement Programme website.

With the establishment of an independent and recognised electronic whistleblowing system, Flughafen Wien AG gives employees, suppliers and customers the opportunity to provide information about economic crime. The information is treated with absolute confidentiality and anonymity is guaranteed by the system.

You can reach the whistleblower system via the following internet address:
https://viennaairport.integrityline.app/

On this page you will also find all further information about the system.