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Operations and Load Control

Perfect coordination

We plan for you the proper but also optimal distribution of the load in the aircraft. Our ramp agents, also called "Red Caps", coordinate and monitor not only the loading but the entire turnaround process. Furthermore, our "Red Caps" are the interfaces between VIE service providers and customers and also act as troubleshooters in the event of any inconveniences. In addition, we also offer our customers flexible services on request, such as crew briefing, weather information and push-back support, and much more.

Permanent staff training 

Our quality standards are exceptionally high and we always strive for maximum reliability and accountability. For this reason, comprehensive on-the-job training programs have been initiated to provide ongoing training to our employees. These include ongoing training by an IATA-certified trainer in the handling of dangerous goods.

Load control with mobile infrastructure

Even on positions which are further away from the terminal, we are very flexible due to our mobile infrastructure: the equipment of our vehicles includes workstation, printer, hand scanner and wireless LAN access, which allows direct connection to the computer system of Vienna Airport. All computer-aided handling processes can be performed directly at the aircraft.