Lost property office
Opening hours lost property office Vienna Airport
The lost property office is open for you from Monday to Sunday, 08:00-18:00.
If you have lost an item in the terminals, on the airport premises (e.g. car parks), in the CAT or on arriving aircraft, please register your loss report here.
Statistics confirm that every second registered loss report leads to a successful conclusion and the lost item can be returned to its owner.
General information
If you have lost items in the terminals, on the grounds (e.g. in the multi-storey car parks), on the aircraft after landing at Vienna Airport or in the CAT, immediately submit a lost property report online. For a targeted search, it is helpful to provide all relevant information about the lost item: Brand, model, colour, material, cover (case, bag, sack), contents, tag, sticker, etc.
Once we have received the item we are looking for, we will notify you by e-mail where and from when you can collect the lost property.
Opening hours of the lost property office: Mon-Sun, 08:00-18:00 hrs.
If you have forgotten something on a departing aircraft, please contact the destination airport. Your airline may also be able to assist you.
If your checked-in baggage is lost on the flight, please contact your airline.
Fees
|
Found Item |
Basic fee (EUR) |
|---|---|
|
Laptop, tablet |
30.00 |
|
Wallet, mobile phone, camera, video cam and accessories, portable audio device (MP3, iPod), other electronic devices, stroller, suitcase and trolley, var. bags, travelbag,backpack, garment bag, cash from 50 EUR up |
22.00 |
|
Keys, wristwatch, jewellery, eReader (e.g. Kindle), scissors, var. knifes, tools, musical instruments |
20.00 |
|
Passport, driver’s licence, registration certificate, identity card and documents, optical glasses, sunglasses, speakers, headphones, electronic accessories, skis and accessories, inline skates, skateboard, scooter, other sports goods |
15.00 |
|
Coat, jacket, blazer, photos, photo album, smoking utensils, spirits, food, lighter, paper/plastic bags, cosmetics, filofax, calendar, bank books/securities |
10.00 |
|
Umbrella, walking cane, crutch/walking frames, medical aids (wheel chair, rollator), toys, various clothing (head gear, shawl, belt, shoes, gloves, pullover, cardigan, trousers, blanket), stationary, book |
5.00 |
|
EC card/ARM card, credit card, medications), miscellaneous (e.g. child seat) |
Free of charge |
- From the 8th calendar day after the discovery, a storage fee of € 0.50 per day will be charged.
- The maximum storage fee is € 15.00 up to the 30th day of storage.
- When calculating the basic fee for several lost property items, only the item with the highest fee will be charged.
Example:
Lost travel bag (€ 22.00 plus storage fee) with laptop (€ 30.00 plus storage fee), stored in Lost Property Office for 10 days.
|
Basic fee: |
€ 30.00 |
|---|---|
|
Camp fee (applies from the 8th day) |
3 x € 0.50: € 1.50 |
|
Total amount: |
€ 31.50 |
Collection and payment
Once we have received your item, there are various collection and payment options:
Options for collecting the lost property
You can collect the item from our lost property office in Terminal 1, Level 0. You can pay the outstanding amount of the item fee in cash or with an ATM/credit card at our lost property office. Please take the lost property confirmation and a valid official photo ID with you.
Opening hours:
Monday-Sunday, 08:00-18:00 hrs
If it is not possible for you to collect the item in person, please contact the shipping and packaging service of "Mail Boxes Etc." in A-2320 Schwechat or a courier service of your choice.
Contact details "Mail Boxes Etc.-Schwechat":
Email: Mbe0045@mbe.at
The collection of found items from a courier service must be ordered and paid for by the owner themselves.
Please note that you must pay the outstanding amount of the item fee in advance.
You have the option of paying your invoice by credit card via our online payment service. You can access this via a link that we will send you together with our invoice by email.
There is also the option of bank transfer. Please enter the invoice number in the purpose field, otherwise we will not be able to allocate your payment. All charges will be borne by the client.
Your item can only be handed over to the courier service once payment has been made.
FAQ
If you have lost something, please file a loss report first. We will inform you immediately as soon as we have received an item that matches your description. In addition, you will receive a status report after 4 and 10 days at the latest.
The area of responsibility of the lost property office at Vienna Airport covers the entire airport premises (e.g. in the multi-storey car parks), the terminals, aircraft after landing at Vienna Airport and the CAT.
In the case of lost property on aircraft that have departed from Vienna, please contact your airline or the respective destination airport.
In case of lost checked-in baggage on the flight, please contact your airline.
The respective operators are responsible for lost property on public transport.
If you have lost items in the CAT or on the plane after landing in Vienna, please file a lost property report online.
If you have forgotten something on a departing aircraft, please contact the destination airport. Your airline may also be able to help you.
For checked-in baggage lost on the flight, please contact your airline.
The person collecting the item must show the lost property confirmation and a valid official photo ID.
In addition, a fee must be paid for each item.
Your property can be received either by a third party or a courier. In this case, contact the shipping and packaging service of "Mail Boxes Etc." in A-2320 Schwechat or a courier service of your choice.
Contact details "Mail Boxes Etc.":
E-mail: Mbe0045@mbe.at
The collection of lost property from a courier service must be ordered and paid for by the owner himself.
In the case of collection by third parties, the lost property confirmation and a valid official photo ID of the person collecting the item must be shown.
For checked-in baggage lost on the flight, please contact the organisation responsible for your flight.
Non-perishable lost property with a value exceeding 100 EURO at the time of loss will be kept for 12 months. All other items will be kept for 6 months.
To collect an item from us at the lost property office, Terminal 1/ Level 0, we recommend either the short-stay car park K1 or multi-storey car park 3. You will find the parking fees for using the parking facilities in our parking price overview.
You can reach us via our online form. Leave us your contact details and we will get back to you.